Practical Service Level Management: John McConnell, Eric Siegel epub Practical Service Level Management: John McConnell, Eric Siegel pdf download Practical Service Level Management: John McConnell, Eric Siegel pdf file Practical Service Level Management: John McConnell, Eric Siegel audiobook Practical Service Level Management: John McConnell, Eric Siegel book review Practical Service Level Management: John McConnell, Eric Siegel summary | #6679791 in Books | Cisco Press | 2004-01-24 | Original language:English | PDF # 1 | 9.20 x1.01 x6.10l,.0 | File type: PDF | 304 pages | ||0 of 0 people found the following review helpful.| Merges tools & process + sound SLM practices|By Mike Tarrani|This book addresses service level management at the tools level, but does not lose sight of the service and support delivery aspects of SLM as a discipline. This is a refreshing change from related books that focus on QoS, tools and instrumentation, and other technical details while skimming over the business objecti|From the Publisher|The web has become a major vehicle for transforming business processes, but ineffective management of web-based services can result in high costs and user dissatisfaction. Service Level Management (SLM) is therefore a competitive weapon in the
Measure, manage, and improve the speed and reliability of web services
Complete reference for creating relevant, effective Service Level Agreements
Detailed discussions of both technical and business performance metrics and their statistical treatment
Performance and management implications of various web services delivery infrastructures, including caching and load distribution
Discussion of the transport infrastructure, i...
You easily download any file type for your device.Practical Service Level Management: Delivering High-Quality Web-Based Services | John McConnell, Eric Siegel. I have read it a couple of times and even shared with my family members. Really good. Couldnt put it down.
