Service Desk and Incident Manager: Careers in IT Service Management (BCS Guides to It Roles)
Peter Wheatcroft
[PDF.jh24] Service Desk and Incident Manager: Careers in IT Service Management (BCS Guides to It Roles) Rating: 3.76 (523 Votes)
Service Desk and Incident Peter Wheatcroft epub Service Desk and Incident Peter Wheatcroft pdf download Service Desk and Incident Peter Wheatcroft pdf file Service Desk and Incident Peter Wheatcroft audiobook Service Desk and Incident Peter Wheatcroft book review Service Desk and Incident Peter Wheatcroft summary | #4048834 in Books | 2014-07-28 | Original language:English | PDF # 1 | 7.80 x.31 x5.08l,.26 | File type: PDF | 146 pages|||One of the key challenges to delivering great IT service is both the recognition of the role of the service desk and the need to drive process rigour and positive people interactions simultaneously. This book thoughtfully combines all that is at the heart of s
The role of a service desk manager is to provide the single point of contact between an IT organisation and its users. Responsibilities include developing, implementing, monitoring and improving processes and procedures relating to the management of incidents and service requests and handling the communication between an IT provider and its users. This book gives an excellent introduction to the role, covering areas such as purpose, required skills and career progressi...
You easily download any file type for your device.Service Desk and Incident Manager: Careers in IT Service Management (BCS Guides to It Roles) | Peter Wheatcroft. I really enjoyed this book and have already told so many people about it!
